Delete your Shivnex account
You can permanently delete your Shivnex parent account and personal data at any time — right inside the app, or by asking us. Here’s exactly how, and what happens to your data.
Delete it in the app (fastest)
- 1. Open the Shivnex Parent app and sign in.
- 2. Go to Settings.
- 3. Tap Delete my account and confirm.
Your account and personal data are erased immediately, and you’re signed out.
Or ask us to delete it (no app needed)
Email us the request from your registered address and we’ll delete your account and personal data within 30 days. Include your registered email or phone so we can find you.
What gets deleted
- Your sign-in and account (email one-time-code and Google logins alike)
- Your profile: name, email, phone number and relationship
- The notification tokens used to ring your phone
- Your name, removed from past call records and support messages
- Any voice messages you recorded — the audio files and their details
What we keep — and why
A few records are kept in anonymised form only as long as the law requires — never linked to you after deletion:
- Security & audit logs — kept with your identity stripped out, then auto-expire (about a year) — required to keep the service accountable.
- Proof of consent — personal details removed, the consent evidence itself retained as the law on children’s data requires.
- Payment ledger — where a school bills per minute, the transaction record is kept as a financial record — not linked to your profile once deleted.
Your child’s roster and school records belong to the school, which manages them — to remove those, contact the school directly. See our privacy policy for the full picture.
Questions
Write to shivnexsolutions@gmail.com — Skandev Solutions LLP. We respond within 30 days.